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			Creating customer delight the how and why of CRM by Seth, Rakesh, 1958- Seth, Kirti Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi Response Books 2005 Online resources: Table of contents only Publisher description Availability: Items available for loan: OPJGU Sonepat- Campus (1)Collection, call number: General Books 658.812 SE-C. Place hold Add to cart (remove)
			Profit brand how to increase the profitability, accountability & sustainability of brands by Wreden, Nick Material type: Text; Format: print ; Literary form: Not fiction Publication details: London Kogan Page 2005 Other title: Profit brand Online resources: Table of contents Publisher description Contributor biographical information Availability: Items available for loan: OPJGU Sonepat- Campus (1)Collection, call number: General Books 658.827 WR-P. Place hold Add to cart (remove)
			Chief customer officer getting past lip service to passionate action by Bliss, Jeanne Material type: Text; Format: print ; Literary form: Not fiction Publication details: San Francisco Jossey-Bass 2006 Online resources: Table of contents only Contributor biographical information Publisher description Availability: Items available for loan: OPJGU Sonepat- Campus (1)Collection, call number: General Books 658.812 BL-C. Place hold Add to cart (remove)
			Rules to break and laws to follow how your business can beat the crisis of short-termism by Peppers, Don Rogers, Martha Rogers, Martha, Ph.D Series: [Microsoft executive leadership series] Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Jersey John Wiley & Sons 2008 Online resources: Publisher description Table of contents only Contributor biographical information Availability: Items available for loan: OPJGU Sonepat- Campus (1)Collection, call number: General Books 658.409 PE-R. Place hold Add to cart (remove)
			Golden apple how to grow opportunity and harvest success by Aaronson, Kathy Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Jersey John Wiley & Sons 2006 Other title: How to grow opportunity and harvest success Online resources: Table of contents only Publisher description Contributor biographical information Availability: Items available for loan: OPJGU Sonepat- Campus (1)Collection, call number: General Books 658.85 AA-G. Place hold Add to cart (remove)
			Beyond six sigma profitable growth throuth customer value creation by Plaster, Gary Alderman, Jerry D Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Jersey John Wiley 2006 Availability: Items available for loan: OPJGU Sonepat- Campus (2)Collection, call number: General Books 658.4013 PL-B, ... Place hold Add to cart (remove)
			Trust, social relations and engagement understanding customer behaviour on the web by Padua, Donatella Material type: Text; Format: print aperture card ; Literary form: Not fiction Publication details: Basingstoke Palgrave Macmillan 2012 Availability: Items available for loan: OPJGU Sonepat- Campus (1)Collection, call number: General Books 658.812 PA-T. Place hold Add to cart (remove)
			CRM the foundation of contemporary marketing strategy by Baran, Roger J (Roger Joseph), 1945- Galka, Robert J Material type: Text; Format: print ; Literary form: Not fiction Publication details: London Routledge 2013 Availability: Items available for loan: OPJGU Sonepat- Campus (1)Collection, call number: General Books 658.802 BA-C. Place hold Add to cart (remove)
			Emotional labor in the 21st century diverse perspectives on the psychology of emotion regulation at work by Grandey, Alicia Diefendorff, James Rupp, Deborah E Series: Organization and management ; 48 Material type: Text; Format: print ; Literary form: Not fiction Publication details: London Routledge 2013 Availability: Items available for loan: OPJGU Sonepat- Campus (1)Collection, call number: General Books 331.256 EM-. Place hold Add to cart (remove)
			Marketing myopia by Levitt, Theodore, 1925-2006 Series: Harvard business review classics Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston Harvard Business Press 2008 Availability: Items available for loan: OPJGU Sonepat- Campus (1)Collection, call number: Thin Material 658.8 LE-M. Place hold Add to cart (remove)
			Customer relationship management concepts and technologies by Buttle, Francis Edition: 2nd Material type: Text; Format: print ; Literary form: Not fiction Publication details: London Routledge 2009 Availability: Items available for loan: OPJGU Sonepat- Campus (1)Collection, call number: General Books 658.812 BU-C. Place hold Add to cart (remove)
			Strategic customer management integrating relationship marketing and CRM by Payne, Adrian Frow, Pennie Material type: Text; Format: print ; Literary form: Not fiction Publication details: Cambridge Cambridge University Press 2013 Availability: Items available for loan: OPJGU Sonepat- Campus (1)Collection, call number: General Books 658.812 PA-S. Place hold Add to cart (remove)
			Managing customer value one stage at a time by Soman, Dilip N-Marandi, Sara Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Jersey World Scientific 2010 Availability: Items available for loan: OPJGU Sonepat- Campus (1)Collection, call number: General Books 658.812 SO-M. Place hold Add to cart (remove)
			Stakeholders matter a new paradigm for strategy in society by Sachs, Sybille Ruhli, Edwin Series: Business, value creation, and society Material type: Text; Format: print ; Literary form: Not fiction Publication details: Cambridge Cambridge University Press 2011 Availability: Items available for loan: OPJGU Sonepat- Campus (1)Collection, call number: General Books 658.4012 SA-S. Place hold Add to cart (remove)
			What the customer wants you to know how everybody needs to think differently about sales by Charan, Ram Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York Portfolio 2007 Availability: Items available for loan: OPJGU Sonepat- Campus (1)Collection, call number: General Books 658.85 CH-W. Place hold Add to cart (remove)
			Profitable customer engagement concept, metrics, and strategies by Kumar, V Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi Sage 2013 Availability: Items available for loan: OPJGU Sonepat- Campus (1)Collection, call number: General Books 658.812 KU-P. Place hold Add to cart (remove)
			Customer relationship management getting it right! by Kincaid, Judith W Series: Hewlett-Packard professional books Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi Pearson 2003 Availability: Items available for loan: OPJGU Sonepat- Campus (1)Collection, call number: General Books 658.812 KI-C. Place hold Add to cart (remove)
			Customer relationship management Databased Approach by Kumar, V Reinartz, Werner J Publication details: New Delhi Wiley 2006 Availability: Items available for loan: OPJGU Sonepat- Campus (2)Collection, call number: General Books 658.8120285574 KU-C, ... Place hold Add to cart (remove)
			No cover image available Banishing bureaucracy by Osborne, David Plastrik, Peter Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York Addison Wesley 1991 Availability: Items available for loan: OPJGU Sonepat- Campus (1)Collection, call number: General Books 350 OS-B. Place hold Add to cart (remove)
			CRM at the speed of light essential customer strategies for the 21st century by Greenberg, Paul Edition: 3rd Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York McGraw-Hill 2004 Other title: Customer relationship management at the speed of light Availability: Items available for loan: OPJGU Sonepat- Campus (1)Collection, call number: General Books 658.812 GR-C. Place hold Add to cart (remove)
			Optimizing millennial consumer engagement with mood analysis / Sabyasachi Dasgupta and Priya Grover. by Dasgupta, Sabyasachi [author] Grover, Priya [author] Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: Hershey PA : IGI Global, 2019 Availability: Items available for loan: OPJGU Sonepat- Campus (1)Collection, call number: Special collection- Faculty Publication 658.8342 DA-O. Items available for reference: FOBJGU Sonepat- Campus: Not For Loan (1)Collection, call number: Special collection- Faculty Publication 658.8342 DA-O. Place hold Add to cart (remove)
			Services marketing a European perspective by Wirtz, Jochen Lovelock, Christopher Material type: Text; Format: print Publication details: London Prentice Hall Europe 2018 Availability: Items available for loan: OPJGU Sonepat- Campus (9)Collection, call number: General Books 658.802 WI-S, ... Not available: OPJGU Sonepat- Campus: Checked out (1). Place hold Add to cart (remove)
			Customer relationship management concepts and technologies by Buttle, Francis Edition: 3rd Publication details: London Routledge 2015 Availability: Items available for loan: OPJGU Sonepat- Campus (9)Collection, call number: General Books 658.812 BU-C, ... Not available: OPJGU Sonepat- Campus: Checked out (1). Place hold Add to cart (remove)
			Customer relationship management concepts and technologies by Buttle, Francis Maklan, Stan Edition: 4th Material type: Text; Format: print ; Literary form: Not fiction Publication details: London Routledge 2019 Availability: Items available for loan: OPJGU Sonepat- Campus (1)Collection, call number: General Books 658.812 BU-C. Items available for reference: OPJGU Sonepat- Campus: Not For Loan (1)Collection, call number: General Books 658.812 BU-C. Place hold Add to cart (remove)
			Supplier relationship management unlocking the hidden value in your supply base by O'Brien, Jonathan Edition: 2nd Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York Kogan Page Ltd 2014 Availability: Items available for loan: OPJGU Sonepat- Campus (1)Collection, call number: General Books 658.72 OB-S. Place hold Add to cart (remove)
			Malcolm McDonald on value propositions how to develop them, how to quantify them by McDonald, Malcolm Oliver, Grant Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York Kogan Press 2019 Availability: Not available: OPJGU Sonepat- Campus: Checked out (1). Place hold Add to cart (remove)
			Behind the cloud : the untold story of how salesforce.com went from idea to billion-dollar company and revolutionized an industry / Marc R. Benioff and Carlye Adler. by Benioff, Marc R [author] Adler, Carlye [author] Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: San Francisco : Jossey-Bass, Wiley, 2009 Availability: Items available for loan: OPJGU Sonepat- Campus (2)Collection, call number: General Books 658.8 BE-B, ... Place hold Add to cart (remove)