Call centers (Record no. 14251)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00916cam a22003017a 4500 |
| 001 - CONTROL NUMBER | |
| control field | 13256786 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20131008125714.0 |
| 007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION | |
| fixed length control field | Paper bound |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 030612s2003 ohu b 001 0 eng d |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER | |
| LC control number | 2003275064 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780538726863 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | (OCoLC)ocm52417465 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | SINAP |
| Transcribing agency | SINAP |
| Modifying agency | DLC |
| 042 ## - AUTHENTICATION CODE | |
| Authentication code | lccopycat |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HE8788 |
| Item number | .G74 2003 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Edition number | 22 |
| Classification number | 395.59 |
| Item number | GR-C |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Green, Jack A |
| 9 (RLIN) | 20849 |
| 245 10 - TITLE STATEMENT | |
| Title | Call centers |
| Remainder of title | technology & techniques |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | Australia |
| Name of publisher, distributor, etc | Thomson South-Western |
| Date of publication, distribution, etc | 2003 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xii, 276 p. |
| Dimensions | 26 cm. + |
| Accompanying material | 1 CD-ROM |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc | Includes bibliographical references (p. 270) and index. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Call centers. |
| 9 (RLIN) | 20850 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Telephone etiquette. |
| 9 (RLIN) | 20851 |
| 906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) | |
| a | 7 |
| b | cbc |
| c | copycat |
| d | 3 |
| e | ncip |
| f | 20 |
| g | y-gencatlg |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Materials specified (bound volume or other part) | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Cost, normal purchase price | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | 1 CD | General Books | OPJGU Sonepat- Campus | OPJGU Sonepat- Campus | Main Library | 19/07/2011 | Atlantic Books | 2981.89 | 395.59 GR-C | 120717 | 15/07/2012 | 19/07/2011 |