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Call centers technology & techniques

Green, Jack A

Call centers technology & techniques - Australia Thomson South-Western 2003 - xii, 276 p. 26 cm. + 1 CD-ROM

Includes bibliographical references (p. 270) and index.

ISBN: 9780538726863

LCCN: 2003275064

Subjects--Topical Terms:
Call centers.
Telephone etiquette.

LC Class. No.: HE8788 / .G74 2003

Dewey Class. No.: 395.59 / GR-C

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