Measure what matters to customers using key predictive indicators
Baker, Ronald J 1962-
Measure what matters to customers using key predictive indicators - New Jersey John Wiley & Sons 2006 - xxii,186p. 24 cm.
Includes bibliographical references (p. 163-169) and index.
The canary in the coal mine -- The economy of mind -- The old business equation -- The new business equation -- Pantometrists : counting for the sake of counting -- The gospel of efficiency -- All learning starts with theory -- Constructing a theory -- Pantometry versus theory -- Measures that matter -- Developing KPIs for your company -- Increasing knowledge worker effectiveness -- Managing by results versus managing by means -- Human capital, not cattle -- The moral hazards of measurements -- The dreamers versus the pantometrists.
9780471752943
2006014055
GBA662326 bnb
013511768 Uk
Intellectual capital.
Knowledge management.
Success in business.
658.4038 / BA-M
Measure what matters to customers using key predictive indicators - New Jersey John Wiley & Sons 2006 - xxii,186p. 24 cm.
Includes bibliographical references (p. 163-169) and index.
The canary in the coal mine -- The economy of mind -- The old business equation -- The new business equation -- Pantometrists : counting for the sake of counting -- The gospel of efficiency -- All learning starts with theory -- Constructing a theory -- Pantometry versus theory -- Measures that matter -- Developing KPIs for your company -- Increasing knowledge worker effectiveness -- Managing by results versus managing by means -- Human capital, not cattle -- The moral hazards of measurements -- The dreamers versus the pantometrists.
9780471752943
2006014055
GBA662326 bnb
013511768 Uk
Intellectual capital.
Knowledge management.
Success in business.
658.4038 / BA-M