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CRM at the speed of light essential customer strategies for the 21st century

Greenberg, Paul

CRM at the speed of light essential customer strategies for the 21st century Customer relationship management at the speed of light - 3rd - New York McGraw-Hill 2004

Includes index.

ISBN: 9780070590571

LCCN: 2005295325

Subjects--Topical Terms:
Customer relations--Management.
Electronic commerce.

LC Class. No.: HF5415.5 / .G743 2004

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