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Employee identity in Indian call centres the notion of professionalism

By: Material type: TextTextPublication details: New Delhi Sage 2009Description: xiii,184p. 22 cmISBN:
  • 9788132100799
Subject(s): DDC classification:
  • 331.761381 22 NO-E
LOC classification:
  • HE8789.I4 N67 2009
  • HF5549.5
Contents:
Call centres as workplaces -- The call centre industry in India -- The research process -- Professionalism as lived experience -- Professionalism and the reinvention of the trade union movement -- Professionalism contested -- Final word.
Item type: Print
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Item type Home library Collection Call number Status Date due Barcode
Print Print OPJGU Sonepat- Campus Main Library General Books 331.761381 NO-E (Browse shelf(Opens below)) Available 112378

Includes bibliographical references and index.

Call centres as workplaces -- The call centre industry in India -- The research process -- Professionalism as lived experience -- Professionalism and the reinvention of the trade union movement -- Professionalism contested -- Final word.

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