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Employee identity in Indian call centres the notion of professionalism

Noronha, Ernesto D`Cruz, Premilla

Employee identity in Indian call centres the notion of professionalism - New Delhi Sage 2009 - xiii,184p. 22 cm.

Includes bibliographical references and index.

Call centres as workplaces -- The call centre industry in India -- The research process -- Professionalism as lived experience -- Professionalism and the reinvention of the trade union movement -- Professionalism contested -- Final word.

ISBN: 9788132100799

LCCN: 2009023206

Subjects--Topical Terms:
Call centers--India.

LC Class. No.: HE8789.I4 / N67 2009 HF5549.5

Dewey Class. No.: 331.761381 / NO-E

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