000			01316cam a2200313 a 4500
001			15764359
005			20131008125614.0
007			Paper bound
008			090605s2009 ii b 001 0 eng
010			_a 2009023206
020			_a9788132100799
035			_a(OCoLC)ocn317927718
040			_aDLC _cDLC _dBTCTA _dYDXCP _dC#P _dBWX _dIAY _dDLC
050	0	0	_aHE8789.I4 _bN67 2009
050		4	_aHF5549.5
082	0	0	_a331.761381 _222 _bNO-E
100	1		_aNoronha, Ernesto
100	1		_aD`Cruz, Premilla
245	1	0	_aEmployee identity in Indian call centres _bthe notion of professionalism
260			_aNew Delhi _bSage _c2009
300			_axiii,184p. _c22 cm.
504			_aIncludes bibliographical references and index.
505	0		_aCall centres as workplaces -- The call centre industry in India -- The research process -- Professionalism as lived experience -- Professionalism and the reinvention of the trade union movement -- Professionalism contested -- Final word.
650		0	_aCall centers _zIndia.
906			_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg
942			_2ddc _cBK
999			_c9549 _d9549