| 000 | 00978cam a22003258a 4500 | ||
|---|---|---|---|
| 001 | 16096469 | ||
| 005 | 20131008125559.0 | ||
| 007 | Hard bound | ||
| 008 | 100218s2010 nyu b 001 0 eng | ||
| 010 | _a 2010005855 | ||
| 020 | _a9780415578042 | ||
| 040 |
_aDLC _cDLC |
||
| 050 | 0 | 0 |
_aG155.A1 _bN58 2010 |
| 082 | 0 | 0 |
_a910.688 _222 _bNO-T |
| 100 | 1 |
_aNoe, Francis P _d1939- |
|
| 100 | 1 | _aUysal, Muzaffer | |
| 100 | 1 | _aMagnini, Vincent P | |
| 245 | 1 | 0 |
_aTourist customer service satisfaction _ban encounter approach |
| 260 |
_aLondon _bRoutledge _c2010 |
||
| 263 | _a1008 | ||
| 300 | _aix,193p. | ||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aTourism _xManagement. |
|
| 650 | 0 |
_aHospitality industry _xManagement. |
|
| 650 | 0 |
_aHospitality industry _xManagement. |
|
| 906 |
_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg |
||
| 942 |
_2ddc _cBK |
||
| 999 |
_c8336 _d8336 |
||