000			03682cam a2200385 a 4500
001			15141870
005			20220921020015.0
007			Hard bound
008			080114s2008 njua 001 0 eng
010			_a 2008001378
015			_aGBA825052 _2bnb
016	7		_a014536879 _2Uk
020			_a9780470247594
035			_a(OCoLC)ocn182733872
035			_a(OCoLC)182733872
040			_aDLC _cDLC _dBTCTA _dBAKER _dYDXCP _dUKM _dC#P _dDLC
050	0	0	_aHF5718 _b.P475 2008
082	0	0	_a658.45 _222 _bPE-A
100	1		_aPerkins, P S _q(Pamela S.), _d1959- _91636834
245	1	4	_aArt and science of communication _btools for effective communication in the workplace
260			_aNew Jersey _bJohn Wiley _c2008
300			_axxiii,198p. _bill. ; _c24 cm.
500			_aIncludes index.
505	0		_aStep one: Intrapersonal communication -- Self-sabotage or self-fulfillment? -- Discipline of the mind -- Dive into your life! -- Where did that thought come from? -- Creating our self-image at work -- Growing up "different" -- Writing a new script -- Taking ownership -- Jill's day -- Waking up to your day! -- Conquering the first step -- First things first! -- Step two: Nonverbal communication -- The functions of nonverbal communication -- Your professional appearance -- Your professional voice -- Actions do speak louder than words! -- It's about time! -- Keep your distance! -- Sometimes when we touch -- Do you smell something? -- Step three: Interpersonal communication -- Five keys to positive, healthy work relationships -- Interpersonal conflict -- Supportive versus defensive communication -- Step four: Small-group/organizational communication -- To group or not to group...that is the question -- Jill's day -- I versus we: the cultural paradox -- Co-opetition model of advancement -- Making room for the group reality -- Leadership communication -- Constructive conflict -- The communication climate -- Small-group membership and facilitation -- Step five: Public communication -- The common denominator -- Moving beyond the fear! -- Communication apprehension -- Confidence and composure -- Your language -- Don't make excuses -- Your public presentational style -- You and your audience -- The art of impromptu/conversational speaking -- Step six: Mass communication -- Influencing the masses -- Persuasion is about perspective -- Are you a walking billboard? -- Persuasion and the world of work -- Jill's day -- Using persuasion as a tool of influence -- As simple as one, two, three -- Persuasive messages and you -- Step seven: Intercultural communication -- We can all get along! -- What makes us unique -- We are all prejudiced! -- Understanding perception -- Culture and values that impact the workplace -- Nonverbal communication is culturally bound -- Global community -- Diversity and the workplace -- The "other" in the workplace -- Jill's day -- Inclusion in the workplace -- Becoming a cross-cultural bridge through cultural competency -- Epilogue: New beginnings.
650		0	_aBusiness communication.
650		0	_aInterpersonal communication. _933701
650		0	_aPersuasion (Rhetoric)
856	4	2	_3Publisher description _uhttp://www.loc.gov/catdir/enhancements/fy0808/2008001378-d.html
856	4	1	_3Table of contents only _uhttp://www.loc.gov/catdir/enhancements/fy0808/2008001378-t.html
856	4	2	_3Contributor biographical information _uhttp://www.loc.gov/catdir/enhancements/fy0827/2008001378-b.html
906			_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg
942			_2ddc _cBK _02
999			_c5934 _d5934