000			02072cam a22003854a 4500
001			14372919
005			20131008125532.0
007			Hard bound
008			060511s2006 njua b 001 0 eng
010			_a 2006014055
015			_aGBA662326 _2bnb
016	7		_a013511768 _2Uk
020			_a9780471752943
035			_a(OCoLC)ocm68786660
035			_a(OCoLC)68786660 _z(OCoLC)70671753 _z(OCoLC)85029884
040			_aDLC _cDLC _dBAKER _dUKM _dC#P _dYDXCP _dBTCTA _dYUS _dDLC
042			_apcc
082	0	0	_a658.4038 _222 _bBA-M
100	1		_aBaker, Ronald J _q(Ronald Joseph), _d1962-
245	1	0	_aMeasure what matters to customers _busing key predictive indicators
260			_aNew Jersey _bJohn Wiley & Sons _c2006
300			_axxii,186p. _c24 cm.
504			_aIncludes bibliographical references (p. 163-169) and index.
505	0		_aThe canary in the coal mine -- The economy of mind -- The old business equation -- The new business equation -- Pantometrists : counting for the sake of counting -- The gospel of efficiency -- All learning starts with theory -- Constructing a theory -- Pantometry versus theory -- Measures that matter -- Developing KPIs for your company -- Increasing knowledge worker effectiveness -- Managing by results versus managing by means -- Human capital, not cattle -- The moral hazards of measurements -- The dreamers versus the pantometrists.
650		0	_aIntellectual capital.
650		0	_aKnowledge management.
650		0	_aSuccess in business.
856	4	1	_3Table of contents only _uhttp://www.loc.gov/catdir/toc/ecip0613/2006014055.html
856	4	2	_3Contributor biographical information _uhttp://www.loc.gov/catdir/enhancements/fy0741/2006014055-b.html
856	4	2	_3Publisher description _uhttp://www.loc.gov/catdir/enhancements/fy0741/2006014055-d.html
906			_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg
942			_2ddc _cBK
999			_c5873 _d5873