000			00408 a2200157 4500
007			Paper bound
008			100720t xxu||||| |||| 00| 0 eng d
020			_a9788177586732
082			_222 _a658.8 _bVE-S
100			_aVerma, Harsh
245			_aServices marketing _btext and cases
260			_bPearson _c2008 _aDelhi
300			_axiv,470p.
942			_cBK _2ddc _02
999			_c5105 _d5105