000 00414nam a22001577a 4500
007 Paper bound
008 100609t xxu||||| |||| 00| 0 eng d
020 _a9788178293349
082 _222
_a658.8
_bGI-S
100 _aGilmore, Audrey
245 _aServices, marketing and management
260 _aNew Delhi
_bResponse Books
_c2003
300 _a215p.
942 _2ddc
_cBK
999 _c4901
_d4901