| 000 | 00490nam a22001817a 4500 | ||
|---|---|---|---|
| 007 | Paper bound | ||
| 008 | 100602t xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9788131715208 | ||
| 082 |
_222 _a658.5 _bJO-S |
||
| 100 | _aJohnston, Robert | ||
| 100 | _aClark, Graham | ||
| 245 |
_aService operations management _bimproving service delivery |
||
| 250 | _a2nd | ||
| 260 |
_aDelhi _bPearson Education _c2005 |
||
| 300 | _a516p. | ||
| 942 |
_2ddc _cBK _03 |
||
| 999 |
_c4604 _d4604 |
||