000 00446nam a22001577a 4500
007 Paper bound
008 100602t xxu||||| |||| 00| 0 eng d
020 _a9788177587623
082 _222
_a658.812
_bDY-C
100 _aDyche, Jill
245 _aCRM handbook
_ba business guide to customer relationship management
260 _aDelhi
_bPearson Education
_c2002
300 _a331p.
942 _2ddc
_cBK
_01
999 _c4597
_d4597