| 000 | 01567nam a22002417a 4500 | ||
|---|---|---|---|
| 003 | JGU | ||
| 005 | 20240417152529.0 | ||
| 008 | 240417b |||||||| |||| 00| 0 eng d | ||
| 020 |
_a9789355324870 _qpbk. |
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| 040 |
_beng _cJGU |
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| 041 | _aeng | ||
| 100 |
_aBordoloi, Sanjeev K., _91661133 _eauthor |
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| 245 |
_aService management : _boperations, strategy, information technology / _cSanjeev K. Bordoloi, James A. Fitzsimmons and Mona J. Fitzsimmons. |
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| 250 | _a9th ed. | ||
| 260 |
_aChennai : _bMcGraw Hill, _c2023. |
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| 520 | _a"Learning about the growing field of service operations management requires a textbook that embraces all service industries and addresses the most recent trends. The ninth edition of this text continues to acknowledge and emphasize the essential nature of service management. It maintains the engaging literary style of the prior editions and makes extensive use of examples. Emphasis is focused on the necessity for constant improvement in quality and productivity to effectively compete in a global environment. This book is divided into four parts based on the authors’ research and consulting experiences. Each chapter includes a preview, closing summary, key terms and definitions, service benchmark, topics for discussion, an interactive exercise, solved problems and exercises, and cases."-- | ||
| 650 |
_aService industries--Management. _964088 |
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| 700 | 1 |
_aFitzsimmons, James A., _eauthor |
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| 700 | 1 |
_aFitzsimmons, Mona J., _eauthor _932277 |
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| 999 |
_c3091239 _d3091239 |
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