| 000 | 00454 a2200157 4500 | ||
|---|---|---|---|
| 007 | Paper bound | ||
| 008 | 130401b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9788120342705 | ||
| 082 |
_222 _bEV-A _a658.812 |
||
| 100 | _aEvenson, Renee | ||
| 245 |
_aAward winning customer service _b101 ways to guarantee great performance |
||
| 260 |
_c2007 _bPHI Learning _aNew Delhi |
||
| 300 | _axvii,232p. | ||
| 942 |
_2ddc _cBK |
||
| 999 |
_c30594 _d30594 |
||