000			00415 a2200157 4500
007			Paper bound
008			130529b xxu||||| |||| 00| 0 eng d
020			_a9788120344846
082			_222 _bKE-I _a658.514
100			_aKelkar, S A
245			_aIT service management _ba concise study
260			_c2012 _bPHI Learning _aNew Delhi
300			_ax,578p.
942			_2ddc _cBK
999			_c30529 _d30529