| 000 | 01072cam a2200325 a 4500 | ||
|---|---|---|---|
| 001 | 13933397 | ||
| 003 | JGU | ||
| 005 | 20180524125354.0 | ||
| 008 | 050418s2004 nyua 001 0 eng d | ||
| 010 | _a 2005295325 | ||
| 020 | _a9780070590571 | ||
| 035 | _a(OCoLC)ocm56115681 | ||
| 040 |
_aBKL _cBKL _dCDS _dDLC |
||
| 042 | _alccopycat | ||
| 050 | 0 | 0 |
_aHF5415.5 _b.G743 2004 |
| 100 | 1 |
_aGreenberg, Paul _952883 |
|
| 245 | 1 | 0 |
_aCRM at the speed of light _bessential customer strategies for the 21st century |
| 246 | 3 | _aCustomer relationship management at the speed of light | |
| 250 | _a3rd | ||
| 260 |
_aNew York _bMcGraw-Hill _c2004 |
||
| 500 | _aIncludes index. | ||
| 650 | 0 |
_aCustomer relations _xManagement. _952884 |
|
| 650 | 0 |
_aElectronic commerce. _931171 |
|
| 906 |
_a7 _bcbc _ccopycat _d2 _encip _f20 _gy-gencatlg |
||
| 999 |
_c226399 _d226399 |
||