000 00429 a2200169 4500
008 161226b xxu||||| |||| 00| 0 eng d
020 _a9788131732250
100 _aRao, K Rama Mohana
_935509
245 _aServices marketing
250 _a2nd
260 _bPearson
_c2011
_aNew Delhi
999 _c217511
_d217511