000			00518nam a22001817a 4500
005			20131008125454.0
007			Paper bound
008			100322t xxu||||| |||| 00| 0 eng d
020			_a9780195689082
082			_222 _a658.8 _bJA-S
100			_aJauhari, Vinnie _93795
100			_aDutta, Kirti _93796
245			_aServices _bmarketing, operations, and management
260			_aNew York _bOxford University Press _c2009
300			_axv,584p.
942			_2ddc _cBK
999			_c2121 _d2121