TY  - GEN
AU  - Carlaw, Peggy
AU  - Deming, Vasudha Kathleen
TI  - Big book of customer service training games : quick, fun activities for training customer service reps, sales people, and anyone else who deals with customers
SN  - 9780070590427
U1  - 658.3124 22
PY  - 1999///
CY  - New Delhi
PB  - Tata McGraw Hill
ER  -