TY  - BOOK
AU  - Noronha,Ernesto
AU  - D`Cruz,Premilla
TI  - Employee identity in Indian call centres : the notion of professionalism 
SN  - 9788132100799 
AV  - HE8789.I4 N67 2009
U1  - 331.761381 22
PY  - 2009///
CY  - New Delhi
PB  - Sage
KW  - Call centers
KW  - India
N1  - Includes bibliographical references and index; Call centres as workplaces -- The call centre industry in India -- The research process -- Professionalism as lived experience -- Professionalism and the reinvention of the trade union movement -- Professionalism contested -- Final word
ER  -