TY  - GEN
AU  - Besterfield, Dale H.
AU  - Besterfield-Michna, Garol
AU  - Urdhwareshe, Rashmi
AU  - Urdhwareshe, Hemant
AU  - Besterfield-Sacre, Mary
AU  - Besterfield, Glen H.
TI  - Total quality management
SN  - 9788131732274
U1  - 658.4013 22
PY  - 2011///
CY  - New Delhi
PB  - Pearson Education
ER  -