TY  - GEN
AU  - Blanchard, Ken
AU  - Ballard, Jim
AU  - Finch, Fred
TI  - Customer mania!: it`s never too late to build a customer-focused company 
SN  - 9788172236243
U1  - 658.812 22
PY  - 2010///
CY  - New Delhi
PB  - Harper Collins
ER  -