TY  - BOOK
AU  - Noe,Francis P
AU  - Uysal,Muzaffer
AU  - Magnini,Vincent P
TI  - Tourist customer service satisfaction : an encounter approach 
SN  - 9780415578042 
AV  - G155.A1 N58 2010
U1  - 910.688 22
PY  - 2010///
CY  - London
PB  - Routledge
KW  - Tourism
KW  - Management
KW  - Hospitality industry
N1  - Includes bibliographical references and index
ER  -