TY  - BOOK
AU  - Baker,Ronald J
TI  - Measure what matters to customers : using key predictive indicators 
SN  - 9780471752943 
U1  - 658.4038 22
PY  - 2006///
CY  - New Jersey
PB  - John Wiley & Sons
KW  - Intellectual capital
KW  - Knowledge management
KW  - Success in business
N1  - Includes bibliographical references (p. 163-169) and index; The canary in the coal mine -- The economy of mind -- The old business equation -- The new business equation -- Pantometrists : counting for the sake of counting -- The gospel of efficiency -- All learning starts with theory -- Constructing a theory -- Pantometry versus theory -- Measures that matter -- Developing KPIs for your company -- Increasing knowledge worker effectiveness -- Managing by results versus managing by means -- Human capital, not cattle -- The moral hazards of measurements -- The dreamers versus the pantometrists
UR  - http://www.loc.gov/catdir/toc/ecip0613/2006014055.html
UR  - http://www.loc.gov/catdir/enhancements/fy0741/2006014055-b.html
UR  - http://www.loc.gov/catdir/enhancements/fy0741/2006014055-d.html
ER  -