TY  - BOOK
AU  - Summers,Donna C.S.
TI  - Quality management : creating and sustaining organizational effectiveness 
SN  - 9788120339996
AV  - HD62.15 .S85 2009
U1  - 658.4013 22
PY  - 2009///
CY  - New Delhi
PB  - PHI Learning
KW  - Total quality management
KW  - Quality control
KW  - Organizational effectiveness
N1  - Includes bibliographical references (p. 555-564) and index
UR  - http://www.loc.gov/catdir/toc/ecip088/2008001026.html
ER  -