TY  - BOOK
AU  - Fitzsimmons, James A
AU  - Fitzsimmons, Mona J
TI  - Service management: operations, strategy and information technology
SN  - 9780070615663
U1  - 658.514 22
PY  - 2006///
CY  - New Delhi
PB  - Tata McGraw Hill
ER  -