TY  - BOOK
AU  - Harper,Kristin S.
AU  - Paterson,Brent G.
AU  - Zdziarski II,Eugene L.
TI  - Crisis management : : responding from the heart 
SN  - 9780931654398
PY  - 2006///
CY  - Washington, DC : 
PB  - NASPA, 
KW  - Crisis management--Universities--United States
ER  -