TY  - BOOK
AU  - Tapping,Don
AU  - Shuker,Tom
TI  - Value stream management for the lean office : eights steps to planning, mapping, and sustaining lean improvements in administrative areas 
SN  - 9781563272462
AV  - HF5547 .T35 2003
U1  - 651.30684 22
PY  - 2003///
CY  - Boca Raton
PB  - CRC Press
KW  - Office management
KW  - Industrial management
N1  - Includes bibliographical references and index
ER  -