TY  - BOOK
AU  - Hsieh, Tony, 
TI  - Delivering happiness : : a path to profits, passion and purpose / 
SN  - 9781455508907
PY  - 2010///
CY  - New York
PB  - Grand Central
KW  - Zappos.com (Firm)
KW  - Success in business
KW  - Leadership
N2  - "Pay brand-new employees $2,000 to quit. Make customer service the responsibility of the entire company-not just a department. Focus on company culture as the #1 priority. Apply research from the science of happiness to running a business. Help employees grow-both personally and professionally. Seek to change the world. Oh, and make money too . . .Sound crazy? It's all standard operating procedure at Zappos, the online retailer that's doing over $1 billion in gross merchandise sales annually. After debuting as the highest-ranking newcomer in Fortune magazine's annual "Best Companies to Work For" list in 2009, Zappos was acquired by Amazon in a deal valued at over $1.2 billion on the day of closing. in DELIVERING HAPPINESS, Zappos CEO Tony Hsieh shares the different lessons he has learned in business and life, from starting a worm farm to running a pizza business, through Link. Exchange, Zappos, and more. Fast-paced and down-to-earth, DELIVERING HAPPINESS shows how a very different kind of corporate culture is a powerful model for achieving success-and how by concentrating on the happiness of those around you, you can dramatically increase your own"--
ER  -