TY  - BOOK
AU  - Friedmann,Karl A
TI  - Complaining : comparative aspects of complaint behavior and attitudes toward complaining in Canada and Britain 
T2  - Sage professional papers in administrative and policy studies ; ser. no. 03-019
SN  - 0803904541 
AV  - JL329.5.O4 F74
U1  - 323 22
PY  - 1974///
CY  - New Delhi
PB  - Sage 
KW  - Ombudspersons
KW  - Alberta
KW  - Great Britain
KW  - Petition, Right of
N1  - Bibliography: p. 63-64
ER  -