TY  - BOOK
AU  - Stone,Douglas
AU  - Patton,Bruce
AU  - Heen,Sheila
TI  - Difficult conversations : how to discuss what matters most 
SN  - 9780670921348
U1  - 158.2 22
PY  - 1999///
CY  - New York
PB  - Portfolio Penguin
KW  - Interpersonal communication
KW  - Case studies
ER  -