TY - BOOK AU - Chaffey, Dave AU - Smith,P R TI - Digital marketing excellence : planning, optimizing and integrating online marketing SN - 9781138494237 PY - 2017/// CY - London PB - Routledge KW - Internet marketing N1 - Revised edition of the authors' eMarketing excellence, first published in 2002; Includes bibliographical references and index; Preface -- Acknowledgements -- Introduction to digital marketing -- Remix -- Digital models -- Digital customers -- Social media marketing -- Designing digital experiences -- Traffic building -- Customer lifecycle communications and crm -- Managing digital marketing -- Digital marketing plan -- Glossary -- Index ER -