TY  - BOOK
AU  - Greenberg,Paul
TI  - CRM at the speed of light : essential customer strategies for the 21st century 
SN  - 9780070590571
AV  - HF5415.5 .G743 2004
PY  - 2004///
CY  - New York 
PB  - McGraw-Hill
KW  - Customer relations
KW  - Management
KW  - Electronic commerce
N1  - Includes index
ER  -