TY - BOOK AU - John,St Burton AU - Pearson,Yvette E TI - Crisis communication and crisis management : an ethical practice SN - 9781483316147 AV - HD49.3 .S72 2017 PY - 2017/// CY - New Delhi PB - Sage KW - Communication in crisis management KW - Crisis management N1 - Includes bibliographical references and index ER -