TY  - GEN
AU  - Murphy, Herta A
AU  - Hildebrandt, Herbert W
AU  - Thomas, Jane P
TI  - Effective business communication 
SN  - 9780070187757
PY  - 1997///
CY  - Chennai
PB  - McGraw Hill 
KW  - Commercial correspondence
KW  - Business report writing
KW  - Communication in management
ER  -