TY  - BOOK
AU  - Robbins,Stephen P
AU  - Hunsaker,Phillip L
TI  - Training in interpersonal skills : tips for managing people at work 
SN  - 9789332549845
AV  - HF5549.12 .R63 2012
PY  - 2015///
CY  - New Delhi
PB  - Pearson
KW  - Supervision of employees
KW  - Interpersonal communication
N1  - Includes index; Self-awareness -- Skills : an introduction -- Self-awareness : a point of departure -- Self-management : clarifying values, setting goals, and planning -- Applying emotional intelligence -- Communicating -- Sending interpersonal messages -- Listening and reading nonverbal messages -- Providing feedback -- Communicating across cultures
ER  -