TY  - BOOK
AU  - Anupindi, Ravi
TI  - Managing business process flows : principles of operations management 
SN  - 9789332518346
AV  - TS155 .M33217 2012
PY  - 2014///
CY  - New Delhi
PB  - Pearson
KW  - Production management
KW  - Process control
N1  - Includes index
ER  -