TY  - BOOK
AU  - Summers,Donna C S
TI  - Quality management : creating and sustaining organizational effectiveness 
SN  - 9789332551855
AV  - HD62.15 .S85 2009
PY  - 2015///
CY  - New Delhi
PB  - Pearson
KW  - Total quality management
KW  - Quality control
KW  - Organizational effectiveness
N1  - Includes bibliographical references (p. 555-564) and index
ER  -