TY  - BOOK
AU  - Besterfield, Dale H
AU  - Besterfield- Michna, Carol
TI  - Total quality management 
SN  - 9789332534452
AV  - HD62.15 .T6792 1995
PY  - 2015///
CY  - New Delhi
PB  - Pearson
KW  - Total quality management
N1  - Includes bibliographical references (p. 439-440) and index
ER  -