TY  - BOOK
AU  - Fitzsimmons,James A
TI  - Service management : operations, strategy, information technology 
T2  - The McGraw-Hill/Irwin series operations and decision sciences
SN  - 9789339204471
AV  - HD9980.5 .F549 2011
PY  - 2011///
CY  - New Delhi
PB  - McGraw-Hill
KW  - Service industries
KW  - Management
ER  -