TY  - GEN
AU  - Wirtz, Jochen
AU  - Lovelock, Christopher
AU  - Chatterjee, Jayanta
TI  - Services marketing: people, technology, strategy 
SN  - 9789332587687 
U1  - 658.8 23
PY  - 2018///
CY  - Noida
PB  - Pearson
ER  -