TY  - BOOK
AU  - Green,Jack A
TI  - Call centers : technology & techniques 
SN  - 9780538726863
AV  - HE8788 .G74 2003
U1  - 395.59 22
PY  - 2003///
CY  - Australia
PB  - Thomson South-Western
KW  - Call centers
KW  - Telephone etiquette
N1  - Includes bibliographical references (p. 270) and index
ER  -