Emotional labor in the 21st century diverse perspectives on the psychology of emotion regulation at work

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Material type: Text

TextSeries: Organization and management ; 48Publication details: London Routledge 2013 Description: xix,323pISBN:

9781848729490

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DDC classification:

331.256 22 EM-

Summary: "This book reviews, integrates, and synthesizes research on emotional labor and emotion regulation conducted over the past 30 years. The concept of emotional labor was first proposed by Dr. Arlie Russell Hochschild (1983), who defined it as "the management of feeling to create a publicly observable facial and bodily display" (p. 7) for a wage. A basic assumption of emotional labor theory is that many jobs (e.g., customer service, healthcare, team-based work, management) have interpersonal, and thus emotional, requirements and that well-being and effectiveness in these jobs is determined, in part, by a person's ability to meet these requirements"--

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Item type	Home library	Collection	Call number	Status	Date due	Barcode
Print	OPJGU Sonepat- Campus Main Library	General Books	331.256 EM- (Browse shelf(Opens below))	Available		124011

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Previous	331.2522094 HA-P Politics of welfare state reform in continental Europe modernization in hard times	331.255 TR-I Insurance theory and practice	331.256 CH-O Orderly workplace an exploration into holistically disciplined work life	331.256 EM- Emotional labor in the 21st century diverse perspectives on the psychology of emotion regulation at work	331.25727 ST- Student`s guide to Chicago area internships & part time employment	331.25727 ST-P Precariat the new dangerous class	331.25727 ST-P Precariat charter from denizens to citizens	Next

Includes bibliographical references and index.

"This book reviews, integrates, and synthesizes research on emotional labor and emotion regulation conducted over the past 30 years. The concept of emotional labor was first proposed by Dr. Arlie Russell Hochschild (1983), who defined it as "the management of feeling to create a publicly observable facial and bodily display" (p. 7) for a wage. A basic assumption of emotional labor theory is that many jobs (e.g., customer service, healthcare, team-based work, management) have interpersonal, and thus emotional, requirements and that well-being and effectiveness in these jobs is determined, in part, by a person's ability to meet these requirements"--

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