Crisis intervention and counseling by telephone and the Internet / edited by David Lester and James R. Rogers (with 24 other contributors).

Revised edition of: Crisis intervention and counseling by telephone / edited by David Lester.

Includes bibliographical references and indexes.

Print version record.

The varieties of telephone service -- Counseling by telephone -- A survey of telephone counseling services -- Crisis intervention and counseling by telephone -- The unique contributions of telephone therapy -- Crisis intervention -- Responding to suicidal crises -- How best to help suicidal persons over the telephone and Internet -- Telephone therapy -- The telephone call -- Active listening -- Cognitive therapy approaches to crisis intervention -- Transactional analysis and learned helplessness approaches to crisis counseling -- Gestalt therapy approaches to crisis intervention with suicidal clients -- Problem callers -- The obscene caller -- The chronic caller -- Chronic calls placed to suicide and crisis intervention hotlines -- The covert cry for help -- The silent caller -- The nuisance caller -- The "one counselor" caller -- Special topics -- Adolescents -- War veterans -- Rural communities -- The elderly -- Individuals with disabilities on campus -- Beyond the telephone contact -- Beyond the telephone contact -- Beyond the phone lines -- Crisis intervention by e-mail -- Counseling the client in crisis by letter -- The telephone counselor -- The case for nonprofessional crisis workers -- The use of the professional in telephone counseling -- Selecting the telephone counselor -- Training telephone counselors -- Identifying and responding to burnout -- Evaluating telephone counseling services -- The effectiveness of suicide prevention and crisis intervention services -- Reflections from a caller.

"This book will further stimulate interest and discussion of the telephone and the Internet as a mode of treatment. In this extensively revised third edition, a practical framework for providing immediate problem-solving assistance by telephone to persons in crisis is provided. Several new chapters have been added and several chapters have been updated and rewritten. The text offers specific techniques to deal with out-of-control situations with the highly important initial steps to protect the caller, the crisis worker, and the community. The scope of the book includes an overview of counseling by telephone, how to effectively manage crises, how to be supportive verbally and nonverbally, how to accurately assess situations, and how to help create a sense of stability."--Ebook Library public metadata view summary.

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