Cases in call centre management (Record no. 6407)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00423 a2200169 4500 |
| 007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION | |
| fixed length control field | paper bound |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9798179924425 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Edition number | 22 |
| Classification number | 658.812 |
| Item number | FE-C |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Feinberg, Richard |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Bennington, Lynne |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Ruyter, Ko de |
| 245 ## - TITLE STATEMENT | |
| Title | Cases in call centre management |
| Remainder of title | great ideas (TH) at work |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Name of publisher, distributor, etc | Jaico |
| Date of publication, distribution, etc | 2006 |
| Place of publication, distribution, etc | New Delhi |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | x,356p. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Cost, normal purchase price | Full call number | Barcode | Date last seen | Cost, replacement price | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | General Books | OPJGU Sonepat- Campus | OPJGU Sonepat- Campus | Main Library | 19/10/2010 | 296.25 | 658.812 FE-C | 111910 | 15/07/2012 | 395.00 | 19/10/2010 |