Service management : (Record no. 2095279)
[ view plain ]
| 000 -LEADER | |
|---|---|
| fixed length control field | 01714 a2200241 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | JGU |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20220629170000.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 220629b |||||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9783030520595 |
| Qualifying information | pbk. |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | JGU |
| 040 ## - CATALOGING SOURCE | |
| Language of cataloging | eng |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 245 ## - TITLE STATEMENT | |
| Title | Service management : |
| Remainder of title | theory and practice / |
| Statement of responsibility, etc | John R. Bryson...[et al.]. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | Cham : |
| Name of publisher, distributor, etc | Palgrave Macmillam, |
| Date of publication, distribution, etc | 2020. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc | "This textbook offers a fully integrated approach to the theory and practice of service management, exploring the operational dynamics, management issues and business models deployed by service firms. It builds on recent developments in service science as an interdisciplinary research area with emphasis on integration, adaptability, optimization, sustainability and rapid technological adoption. The book explores seven fundamental processes that are key to successfully managing service businesses, helping students gain insights into: how to manage service businesses, with coverage of both small firms and large transnationals, service business models, operations and productivity managing service employees, how service firms engage in product and process innovation, marketing, customers and service experiences, internationalization of service businesses, the ongoing servitization of manufacturing. This unique textbook is an ideal resource for upper undergraduate and postgraduate students studying service businesses and practitioners."-- |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Service industries |
| General subdivision | Management. |
| 9 (RLIN) | 32276 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Production management. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Knowledge management. |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Bryson, John R. |
| Relator term | author |
| 9 (RLIN) | 498989 |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Koha item type | Home library | Current library | Shelving location | Full call number | Barcode | Date last seen |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | General Books | OPJGU Sonepat- Campus | OPJGU Sonepat- Campus | Main Library | 658 SE- | 146026 | 23/06/2022 |