Tourist customer service satisfaction an encounter approach

Noe, Francis P 1939- Uysal, Muzaffer Magnini, Vincent P

Tourist customer service satisfaction an encounter approach - London Routledge 2010 - ix,193p.

Includes bibliographical references and index.

9780415578042

2010005855


Tourism--Management.
Hospitality industry--Management.
Hospitality industry--Management.

G155.A1 / N58 2010

910.688 / NO-T

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